Warranty Policy

  • Following are covered by the warranty:
Meepoboard provides 6 months warranty for boards and 3 months warranty for parts (*when customers buy the parts separately) which starts from the day the package is delivered to customers.

FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability..

Include:
(1) Hub Motor
(2) ESC
(3) Battery
(4) Remote
(5) Charger
Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

  • Following are not covered by the warranty:

    ①. Warranty does not cover easy-broken parts: such as Front wheels, Deck, Belt,Grip Tape, PU Sleeves.
    ②. The warranty excludes the damage that caused by customer themselves, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.
    ③. The waterproof level of Meepo skateboard is IP56, which can prevent sputtering water and dust under normal conditions.Water-resistant means that our boards won’t let water in?easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board into water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in rain, especially for accelerating, braking or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.
    ④. Meepo board doesn't support any transaction and resold skateboards. Warranty is only available to the original purchaser. Second hand are not covered under warranty.
    ⑤. As shipping and importing a Meepo board from overseas back to China is much costly, we don't provide return for Meepo boards delivered.
    ⑥.Warranty does not include resending a new skateboard, we only provide replacement for broken parts.

 

Return & Refund Policy

Returns
As shipping and importing a meepo board from overseas back to China is much costly, we don't provide return for meepo boards delivered.

Refund
Generally, you can cancel your order and get refund only when the products are not shipped yet. And you need to email info@meepoboard.com and we will refund you very fast, usually the same day when we read your email of request.

              Cancel Your Order

      You can request a cancellation for a refund, as long as your order has not been shipped. 
      • If you would like to cancel an order, please contact our Customer Support team via live chat on our webpage, or email us at info@meepoboard.com with your order number & order email.
      • Orders will be refunded within 7 business days after your cancellation request is received.
      PayPal only: Any order cancellation before shipment will be charged an 8% process fee if paid by PayPal, and customers can only get a 92% refund of the total order price.

      Meepo reserves all the right for the final explanation.