FAQs
You can track your order HERE
Can I cancel my order?
Your order can only be canceled before it ships.
To cancel the order, please email us: info@meepoboard.com.
Your payment will be refunded in 7 business days
FYI, Canceling order request isn't available during the weekeend OR Holiday
Your order is packed and ready to be shipped after ordering. It will be shipped out soon. And you would receive a confirmation email with a tracking number in a few days after the package is shipped out,.
If your parcel is shipped out from China, it may take days or weeks to send the board to your country, especially if you choose sea transportation. The tracking status would stay "in transit" and would not be updated until the parcel has finished custom clearance and arrives to the local delivery company. Due to the new changes made to global export and import procedures, as well as COVID-19, the clearance procedure on every country is very slow, causing massive shipping delays and unpredictable shipping times.
We are currently shipping out boards 2 days after customer placed an order due to an increasing demand for our boards. At the same time, Meepo board has strict rules on manufacturing in order to keep high quality of each board. Once the package is shipped out, you would receive a confirmation email with a tracking number.
Because your order was detected as an account with high risk. So, we have to cancel your order and you will receive a refund within 7 business days. If you are still willing to buy a board from us, please use another email address.
The tax will be included on shipping fee if necessary
Here is a procedure you can follow to report a lost package: First, you, the consignee, have to contact the delivery company to log a complaint. Tell them you did not receive the package, however its status say it was "delivered". Then, you would receive a complaint number from the delivery company. We can forward the number to our shipping agency, so they can urge the delivery company to reply. The delivery company will send you a message. You will receive a compensation if it is confirmed that the package was lost during transit. We have followed this procedure several times and can say this is the best way to get your money back. Please send the complaint number to info@meepoboard.com, so we can support you. Usually it will take a week to get a reply from the delivery company and a month to get the compensation from the delivery company.
The difference between V4 and V4S are the hub motors and front wheels which have Excellent shock absorption, providing a comfortable ride and stable riding experience. Here
The difference of Mini2 and Mini2S are the hub motors and front wheels which have Excellent shock absorption, providing a comfortable ride and stable riding experience. Click Here
If you accidentally ride in the rain or on wet surfaces, wipe off all the water on the surface of your board, especially in the charging port, and do not charge your board until it gets dry. Then, idle motors of your board for 10 minutes in order to dry the inside of motors for avoiding rusts.
Meepo Boards are water-resistant, this means that the boards won't let water in easily. If you drive on a wet road, your board will be fine. But if you skate in puddles or submerge your board into water and the electric parts get wet, damage could occur. Rider Safety tip: It's pretty dangerous riding in rain, so take care.
If you do ride on wet surfaces, wipe off all the water on the surface of your board, especially the charging port, and do not charge your board until it’s dry. Then, idle the motor of your board for 10 minutes to dry the inside of the motor and to avoid rust.
FYI: warranty doesn't include water damage.
The maximum weight range of a Meepo boards is 330 lbs / 150 kg. However, we recommend is 265lbs / 120 kg or lower to ensure the performance of the board is not impacted.
Store your board in a dry area and charge your board at least once a month to avoid unrecoverable battery damage.
Some factors that could affect the range: Rider's weight, terrain, wind resistance, temperature, speed, and brake mode.
We currently have four Meepo options, namely Meepo Mini2S, V4S and Hurricane. They are all cost-effective and high performers - check out our offering here
The battery power will lose some power if it has been used many times, it is very normal for all the electric product
For Mini2S and V4S , there are two different versions: Standard and Extend Range(ER). ER normally has a range of 18 miles and Standard normally has a range of 10 miles. For more specs, please click here.
Your package will be shipped 2-3 business days after your order was received.
Shipping to the US
Standard shipping - You will receive your tracking number via email when your skateboard arrives in the US, expected timing (Refer to the details page)
Shipping to Europe
Standard shipping - Your package will be shipped 2-3 days after your order was received. It will be sent by train or sea, you will receive your tracking number by email as soon as its shipped, expected timing (Refer to the details page)
Others countries
Standard shipping - Your package will be shipped 1-2 days after your order was received. It will be sent by train or sea, you will receive your tracking number by email as soon as its shipped, expected timing (Refer to the details page)
PS: If you don't receive a tracking number with 7 business days. Please contact info@meepoboard.com.
Standard shipping option
We will ship your package out in 2-3 business days once your order was placed, and you will receive an email with the tracking number when we get a tracking number from our shipping agent, normally it will take 2-4 days.
The tracking information on the website will not be updated until the parcel arrives in your country customs, you will be able to track it once your package is picked up by UPS/FedEx.
Fast shipping option
if your order was placed with fast shipping option, you will receive the tracking number for your order very soon, it will take 1-2 days, and you will be able to track it all the way to you.
We will issue a refund if:
① You cancel your order prior to your package being shipped We will refund you within 7 business days.
② Your order is detected as an account with high risk.
In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.
We do not refund:
① If the order has shipped
② We don't accept returns.
PayPal only: Any electric skateboard order cancellation before shipment will be charged an 8% process fee if paid by PayPal, and customers can only get a 92% refund of the total order price.
We provide a 6-month warranty for all boards, except for the Hurricane which has a 1-year warranty and 3 months warranty for parts (*when customers buy the parts separately). Our warranty's start on the day the package is received.
Following are covered by the warranty:
Meepoboard provides 6 months warranty for boards and 3 months warranty for parts （*when customers buy the parts separately) which starts from the day the package is delivered to customers.
FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.
Include:
① Hub Motor
② ESC
③ Battery
④ Remote
⑤ Charger
Following are not covered by the warranty:
① Wheels, Bearings, Bushings, PU Sleeves are considered wearable and tear items and will not be covered.
② Damage caused by improper use, improper maintenance, or improper storage.
③ Any damage outside normal wear and tear.
④ Damage caused by unauthorized repairs of the product.
⑤ Water damage is not under warranty.
⑥ Theft or loss
Here is a video instruction :
Click Here
While the battery is FULLY charged, check out the battery voltage following below technical support video:
https://www.youtube.com/watch?v=6QK83ji0sGQ&list=PLEkd_tyWYYKc6onPADzqK_YBTIBSxKlWn&index=3&t=0s
PS: Multimeter is necessary for all electric skateboards, not only for MEEPO board. The Multimeter should be set as 200V.
For M4S Remote:
1. Make sure the remote and the board have power.
2. Turn on the board and the remote.
3. Hold the POWER button on the board for about 5 seconds until the power light is blinking.
4. Hold the "FUNCTION(M4)" or "Reverse(other remotes)" and "POWER" button of remote at the same time for about 3 seconds.
5. The screen of remote will show "Pairing" and then the remote is paired with the board automatically
Here is also a video instruction for you:
https://www.youtube.com/watch?v=XOrH-2aWt9c&t=80s
Please do a test for us, so we could know if it is the problem of your ESC.
Here is an instruction:
1.Turn off the remote first.
2.Leave the board alone for about 15 minutes.
3.See if the board is able to turn off by itself. If the board doesn't turn off after 15 minutes, that means you would need a new ESC.
For diagnosis purpose, please share a video to info@meepoboard.com that you are trying to turn off the board to us via G Drive, Dropbox , YouTube private video, etc..
Please kindly be reminded your test video is a must for us to arrange accessory replacement under warranty.
If you think there is something wrong with your M4S remote, you could try resetting it. Here is the instruction:
Resetting the remote might fix this issue. Could you do a quick reset for your M4 remote please? You could follow these steps:
1. Turn off the remote and the board.
2. Hold the "FUNCTION" and "POWER" buttons at the same time for a couple seconds until the screen shows parameters of unit and wheel speed.
3.Then the reset is done
If the motor is not working well, please open the ESC case to make sure all wires are connected well.
Then follow below technical support video to swap the motors cables.
https://youtu.be/XZOZiAc_SQ0 （For new ESC）
https://www.youtube.com/watch?v=RmlRqBm2gt8 (For old ESC）
Please share the motors performance video BEFORE & AFTER swapping, as your test video is a MUST for us to arrange accessory replacement under warranty.
You might share the video via G Drive, Dropbox or YouTube private video to info@meepoboard.com
(If YouTube, please choose "Unlisted")
After swapping the cable, there are 3 possible results:
1. The same motor not works. Then you need a new motor.
2. The other motor not works, then you need a new ESC.
3. Both motors not work, then please check if the cables are connecting into the right place.
Here are some test questions we made for better diagnosing the problem:
Please share the video of process to info@meepoboard.com
1. Is the light of charger GREEN when you only plug the charger into the outlet not to the board?
2. Does the tiny screen on the battery shows the word "IN" while you are charging the board?
3. You could open the battery case and see if there is any wire loosen or broken.
(Keep going with step 4 if step 3 doesn't work)
4. Could you please charge the battery directly like shown in the video:
https://youtu.be/FjhbzO01ca4
-If the light on the charger is red, which means the battery is being charged normally, then it is the problem of the battery case and you would need a new battery case.
How to replace hurricane battery
How to replace hurricane ESC
How to replace 90mm street wheels
How to replace 120mm cloud wheels
How to replace grip tape
How to replace the charge base plate
How to replace hurricane hub motor:
First part
Second part
How to assemble hurricane:
First part
Second part